Returns & Exchanges

At Room & Joy, we want you to be completely satisfied with your furniture purchase, whether it’s a cozy bed for your bedroom or stylish bar stools for your entertainment space. If you’re not happy with your item, we offer straightforward returns and exchanges within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in original, unused condition with all tags and packaging intact. Some exceptions apply (see below).

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• The item(s) you wish to return/exchange
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with:

• Return authorization
• Shipping instructions
• Return address (varies by location)

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging. Include all parts, accessories, and documentation. Ship to the provided address using a trackable method. We recommend keeping your shipping receipt until the process is complete.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we process your return. Note that shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges, we’ll ship your new item once we receive your return. Standard shipping fees apply unless the exchange is due to our error. If the new item costs more, you’ll need to pay the difference; if it costs less, we’ll refund the difference.

Damaged or Defective Items

If your furniture (like beds, dressers, or dining sets) arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or repair at no additional cost to you.

International Returns

For customers outside the U.S., return shipping costs are the responsibility of the customer. Duties and taxes are non-refundable. Please note we cannot accept returns from some Asian and remote locations due to shipping restrictions.

Questions?

Our customer service team is happy to help with any questions about returning your bar furniture, bedroom sets, or other items. Contact us at [email protected] or by mail at:

Note: This policy applies to purchases made directly through roomandjoyshop.com. For items purchased through third-party retailers, please contact the retailer directly for their return policy.