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At Room & Joy (“we”, “us”, or “our”), we are committed to protecting your privacy while helping you create beautiful, affordable living spaces. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roomandjoyshop.com.

1. Information We Collect

We collect information to provide better services to our global community of budget-conscious home decorators:

  • Personal Information: When you make a purchase (from bar stools to complete bedroom sets), we collect your name, email, shipping address, and payment information.
  • Transaction Data: Details about purchases you’ve made (like dining room sets or kids’ furniture) and payment methods used.
  • Technical Data: IP address, browser type, and device information to optimize your shopping experience.
  • Usage Data: How you interact with our site (pages visited, products viewed like bookshelves or console tables).
  • Communication Data: Your inquiries to customer service about products like loft beds or wine racks.

2. How We Use Your Information

Your data helps us maintain the effortless shopping experience we’re known for:

  • Process orders for furniture essentials from bunk beds to bar furniture
  • Provide customer support for your purchases (e.g., assembly questions for space-saving designs)
  • Improve our product offerings (like our popular bedroom furniture collections)
  • Send order confirmations and shipping updates (for items like dining chairs or coat racks)
  • Prevent fraud and enhance security (especially important for international transactions)
  • Personalize your experience with recommendations (such as matching end tables for your new bed)

We never store full payment details on our servers, whether you’re buying a $50 coat rack or a $500 dining set – your security is our priority.

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

  • Payment Processors: To complete transactions using Visa, MasterCard, JCB, or PayPal
  • Shipping Partners: To deliver your furniture purchases globally (except some Asian/remote areas)
  • Legal Requirements: When required by law or to protect our rights
  • Service Providers: Companies that help us operate (e.g., website hosting, fraud detection)

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust measures to protect your information:

  • All transactions protected with 256-bit SSL encryption (same as major banks)
  • 24/7 fraud monitoring for all purchases, whether a single bar stool or complete bedroom set
  • Secure servers with limited access
  • Regular security audits

5. Your Rights and Choices

You have control over your information:

  • Access: Request details of personal data we hold
  • Correction: Update inaccurate information (like shipping address for your new dresser)
  • Deletion: Request removal of personal data (with exceptions for legal requirements)
  • Marketing Preferences: Opt-out of promotional emails (though we’ll still send order confirmations)

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

  • Essential Cookies: Necessary for functions like adding items to cart (e.g., that perfect dining bench)
  • Analytics Cookies: Help us understand how customers browse our furniture collections
  • Preference Cookies: Remember your settings (like currency preference for international shoppers)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (except some Asian/remote areas), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell children’s furniture like cribs and bunk beds, our website is not intended for children under 13. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy to reflect changes in our practices. Significant changes will be communicated to customers who have purchased items like futon mattresses or bookshelves from us.

10. Contact Us

For privacy-related questions or to exercise your rights regarding purchases of bar furniture, bedroom sets, or any other products:

Email: [email protected]

Mail: 2188 Memory Lane, Rockford, US 61101

Thank you for trusting Room & Joy with your furniture needs and personal information. Happy decorating!

The Room & Joy Team