Welcome to Room & Joy’s FAQ page! We’ve compiled answers to the most common questions about our affordable, stylish furniture and seamless shopping experience. Whether you’re furnishing your first home or adding finishing touches to your space, we’re here to help.
About Room & Joy
Who is Room & Joy’s target customer?
Room & Joy caters to budget-conscious shoppers who want designer-inspired furniture at 20-40% off retail prices. Our ideal customers include:
- First-time homeowners furnishing their spaces
- Parents looking for kids’ furniture (bunk beds, cribs)
- Apartment dwellers needing space-saving solutions
- International shoppers seeking quality furniture with global shipping
What’s Room & Joy’s design aesthetic?
We offer affordable, contemporary furniture with clean lines and versatile styles that work in various home décors. Our pieces balance functionality with aesthetic appeal, from space-saving entryway solutions to stylish bar furniture.
Product Questions
What types of furniture does Room & Joy specialize in?
We focus on essential home furnishings across categories:
- Bedroom: Beds, dressers, nightstands, bunk beds
- Dining: Tables, chairs, benches, complete sets
- Living: Bookshelves, console tables, accent chairs
- Specialty: Bar furniture, wine racks, space-saving solutions
- Kids: Cribs (JMPA Certified), loft beds
Are your products easy to assemble?
Yes! Most Room & Joy furniture is designed for straightforward assembly with clear instructions included. Our space-saving tables and modular pieces are particularly user-friendly for DIY assembly.
Do you offer child-safe furniture?
Absolutely. All our cribs are JMPA Certified for safety, and we carefully select materials for children’s furniture like bunk beds and loft beds. Look for the certification badge on relevant product pages.
Shipping & Delivery
Where does Room & Joy ship?
We ship globally (excluding some Asian and remote areas) from our Rockford, US warehouse. During checkout, you’ll see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (orders over $50): 15-25 business days via EMS
Can I track my furniture delivery?
Yes! You’ll receive tracking information via email as soon as your order leaves our warehouse. For standard shipping, you can track in real-time through DHL/FedEx.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date for most items (some exclusions apply). Contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days to your original payment method.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and expedite future purchases.
Still Have Questions?
Our friendly customer service team is always happy to help at [email protected]. We’re committed to making your Room & Joy experience as joyful as our name suggests!
Happy decorating!
The Room & Joy Team